1. Introduction
Welcome to Rozgar Mart. This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you use our reseller e-commerce platform and associated services (the "Platform"). We are committed to ensuring transparency and protecting your privacy.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Account Information: Name, email address, password (securely hashed), and account preferences when you register as a reseller.
- Contact Information: Phone numbers and addresses provided for communication and order fulfillment.
- Technical Data: IP addresses, browser types, device information, and activity logs automatically collected when you interact with the Platform.
3. How We Use Information
The information we collect is used to:
- Create and manage your reseller account.
- Process orders and facilitate the delivery of products.
- Provide reseller analytics, track sales performance, and calculate commissions.
- Send essential transactional communications and updates.
- Maintain the security and integrity of our Platform.
4. Order & Transaction Data
When you place an order on behalf of a customer, we collect necessary order tracking details, including the customer's name, shipping address, and phone number. This information is solely used for fulfillment and delivery purposes and is tracked to update order statuses appropriately.
5. Wallet & Deposit Information
To utilize the Platform's wallet system, you may submit manual deposit requests. During this process, we collect deposit details, sender names, and transaction references (such as the last 4 digits of a payment account). This information is necessary strictly for verifying and processing wallet top-ups.
6. Uploaded Documents
As part of our verification and security processes, you may be required to upload documents such as payment proof screenshots or identification cards (e.g., CNIC). These uploaded documents are used exclusively for verification and security purposes. They are stored securely and are not used for marketing or profiling.
8. Data Security
We implement industry-standard security measures, including encryption, secure socket layer (SSL) technology, and strict access controls, to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.
10. Third-Party Services
Our Platform integrates with certain third-party services (e.g., Cloudinary for secure image hosting, cloud delivery networks). These third parties handle data strictly in accordance with their respective privacy policies and only to the extent necessary to provide their specific services to us.
11. Email Notifications
We use the email address you provide to send important transactional emails. These include:
- Account verification and password reset links.
- Order confirmations and status updates (e.g., shipped, delivered).
- Deposit approval or rejection notifications.
Because these emails are essential for the operation of your account and the execution of services, you cannot opt out of critical transactional communications.
12. User Rights
Depending on your jurisdiction, you may have the right to access, correct, update, or request the deletion of your personal data. If you wish to exercise any of these rights or need assistance managing your data, please contact our support team.
13. Data Retention
We retain your personal information, order history, and financial ledgers for as long as your account is active or as needed to provide you with services, resolve disputes, prevent fraud, and comply with our legal obligations.
14. Fraud Prevention & Monitoring
To maintain a secure ecosystem and protect against financial abuse, the Platform actively monitors, logs, and analyzes user activity. We utilize advanced security infrastructure to collect device fingerprints, IP addresses, network contexts, and behavioral heuristics.
This continuous monitoring is strictly deployed to detect suspicious logins, prevent automated scraping, and intercept fraudulent financial transactions. By accessing and using the Platform, you explicitly consent to this automated security monitoring and threat detection profiling. Activity flagged as malicious or fraudulent may be shared with law enforcement or utilized as evidence to permanently suspend accounts.
15. Children's Privacy
Our Platform is designed for professional resellers and is not intended for individuals under the legal age of majority. We do not knowingly collect personal information from children. If we become aware that we have collected such data, we will take immediate steps to delete it.
16. Changes to Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
17. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Rozgar Mart Support
Email: rozgarmartsupport@gmail.com